WPStrands WordPress Maintenance F.A.Q.
Once you sign up
This email will also explain how you can securely send us your site and hosting login details. Once we have these, we’ll have you set up and protected within 24 hours.
Other work, like WordPress optimisations, can take longer due to the individual nature of your website.
We do our best to test all WordPress updates have worked. But there is never a 100% guarantee that every update will work smoothly or that no plugin clashes will occur.
If you do find something has gone wrong we can restore your site with a few clicks.
Considerably less than you’d expect for full support of all your website’s technology, not just WordPress.
Check our plans and pricing at this page.
Yes, we can. A malware cleanup is actually included in our Entrepreneur and Business plans. But even if you aren’t a customer we will take a good look and let you know how much a hacked website cleanup will cost before you pay anything.
Yes, we can. Development work is included in some of our plans but we will give you a quote for any job no matter what plan you are on.
You certainly can do it yourself. The real questions is, SHOULD you do it yourself?
That answer depends on how much you value your time. If you spend four hours per month on website maintenance (a very conservative estimate), what’s the cost to your business in terms of client work you can’t do in this time? If you charge your time at $50/hour, that’s $100. If you charge $120/hour, it’s $240.
Seen in that light, spending a fraction of your hourly rate on a WordPress support service makes complete financial sense.
That’s a good question. Here are some good answers:
We want to change the view of website maintenance from a nice-to-have luxury to a must-have necessity.
When you work with us, a part of your payment goes towards helping us donate time and work to causes we care about. For example, part of our revenue goes towards the 100% free development time and care plan we donate to humanrightsmasoala.org and intergifted.com.
WPStrands is not founded by a
Seán is a 40-something twenty year veteran of corporate IT roles ranging from automation, consulting, systems administration and development. He’s worked around the world with companies like Microsoft, Lotus, Fujitsu and Swisscom. Not forgetting that he ran operations for the largest cloud platform in Switzerland.
WPStrands is born from Seán’s knowledge of all of these and the real desire to help smaller businesses to completely remove one of the biggest fears in running a modern business – the technology.
Honesty & Integrity
Honesty is saying truthfully what you do; Integrity is doing truthfully what you say.
We believe in doing both. We will never misrepresent our services to you and we will always be open about how we are running the business.
Just ask us if you’ve any questions.
We partner with Sucuri to bring world-class WordPress security to your website! Get started with our Entrepreneur plan or Business plan; we’ll set up the Sucuri firewall and configure it for your site to give you the best possible protection.
Sucuri’s web application firewall also has the very nice side effect of increasing your website performance!
We’ll also implement security across your WordPress dashboard and server as needed. These security measures are unique for every website so it means you get a customised solution.
Not at all. We work with any hosting provider.
Some, of course, are better than others and we do have our preferences
If you’re looking for really high performance then we recommend Kinsta as one of the best out there.
Response is usually within a few hours and resolution usually within 24 hours. Of course it can take a bit longer for more complex jobs. For faster response times you should choose our Business plan.
No, not any more than now 😉 Think of us as your professional chauffer – you still ultimately decide where to go and what route to take. But we’ll be using all our professional experience to do the best possible driving along the way.
Nope. You probably don’t.